As patient numbers grow, healthcare providers are challenged with managing levels of inventory, supporting digitization of patient files, optimizing appointment scheduling, and executing billing and claims processing. To help overcome these operational pain points, more and more healthcare providers are embracing RPA to alleviate these challenges and drive enhanced efficiency and growth.

Robotic process automation, or RPA, can virtually automate any repetitive and manual task, critical to the functioning and processing of healthcare. It can encourage a new workforce because of empowerment in terms of intelligent tools extracting relevant information from several sources, partner ecosystems, EHRs, finance systems, payer portal systems, and accounting systems.

RPA can help the healthcare industry reduce costs, limit the occurrence of errors, and improve operational efficiency.

Scope of RPA in Healthcare

Studies estimate that healthcare industry collectively spends a stunning $2.1 billion each year on poorly performed and error prone manual tasks around provider data management alone! Likewise, insurance companies spend somewhere between $6 million to \$24 million annually to rectify poor provider data quality.

The systems in the healthcare domain that can benefit from RPA are highly inefficient, so much so that it has started impacting every aspect of the industry. From PDM and claims operations to customer support and billing. Every manual process has inefficient functioning, errors, and inaccurate data transfer.

Healthcare is predicted to have a 36% automation potential. This means more than a third of healthcare tasks---especially managerial, back-office functions---could be automated, allowing healthcare providers to offer more direct, value-based care to the patient.

Ineffective healthcare systems still depend on manual tasks and processes, which are unsustainable and weak. RPA or robotic process automation can reduce unproductive processes and tasks by automating complex actions based on judgment. RPA can further offer a seamless execution of front office tasks such as:

• Billing and enrollment
• Claims management
• Finance and revenue functions
• Data management
• Administrative actions

Use Cases of Robotic Process Automation in Healthcare

According to the Institute for Robotic Process Automation (IRPA), RPA in healthcare or automation in healthcare can improve workflows by automating rule-based tasks and processes. The bots used for automation can offer storage, data manipulation, process transactions, and system calibration abilities. Above all, automation in healthcare can improve results and reduce system errors caused due to poor functioning and manual processing. Below are some of the list of applications:

• Appointment Scheduling
• Account Settlement
• Claims Management
• Discharge Instructions
• Audit Procedures
• Healthcare Cycle

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